Customer service - Contact us

Some products were delivered broken or appear to be defective. Associate your message with a photo (less than 2MB) of the products concerned for study and we will proceed with the exchange as soon as possible.

You have received your order and one or more products are missing. Note that the preparation of your order has been recorded. We can quickly correct the situation.

Monsieur Chaussure complies with the general Data Protection regulations put in place by the European Commission for all companies operating in Europe. For all requests for modification or deletion of your personal data, please notify your request in writing via our online form.

For advice or any questions on one of our products, one of our advisers will reply to you within 24/48h.

You want to return products for an exchange or a refund. Please specify the products concerned and tell us if it is an exchange or a refund.

For any questions regarding an order made in store, you can submit your request via our online form.

You encounter a technical problem on the Monsieur Chaussure website and then get help from our technical support.

Your order has not yet arrived and the deadlines announced have been exceeded. Thanks to our monitoring tools we will be able to know the exact situation of your order and thus quickly correct the situation.

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