Deliveries & Returns
Transporting your package
Packages are sent within 24 to 48 hours after the order is placed, if the products are displayed as available at the store. Failing this, a delivery period will be specified upon validation of your order.
Shipping is free by the Colissimo service with every purchase exceeding €55, and up to 3kg. For purchases of a lesser value, the price will vary according to the weight of your order.
Please also note that the maximum dimensions of a package are 1.5mx1.5mx1.5m.
In accodance with French law, you are entitled to a 14-day return period.
You may therefore return unwanted products by post with tracking at your expense.
Packages must be returned to the following address, along with a copy of the invoice and a letter stating your request:
189 rue d'Aubervilliers
Any returned product that has already been opened or used cannot, unfortunately, be reimbursed.
It is also possible to exchange products. The transport fees for exchanged products are entirely at your cost.
The same conditions as for returned packages apply.
Special case for shoes:
Try your shoes on a carpet and do not force walking. A shoe that has folds of ease or wear of the sole can not be refunded. We do not make a product exchange but only refunds.
Special case for customized shoes on demand:
The patinas made for some models (mentioned in the product sheet) is an on-demand personalization service that makes the shoes non-refundable and non-exchangeable. It is important to choose the right size and if possible to come and try this model or an equivalent model in our shop.
Special case for belts:
Try the belt before cutting it to your size. A belt cut or with buckle marks can not be refunded. We do not make a product exchange but only refunds.